Since preparing for the Internal Audit in December 2015, staff members at the Santa Ana Day Reporting Center (DRC) have been working relentlessly putting in immeasurable additional effort to motivate their participants. In mid-February, staff members were informed of a new prosocial forum. The staff were told the event was to provide participants an opportunity to express concerns and provide feedback in a positive environment. The Program Manager (PM) and the Supervising Case Manager (CM) worked together to inform the participants and the community stakeholders of the true meaning of the forum; a surprise staff appreciation event.
On March 9, 2016, DRC staff sat at the main table in a panel format in front of Parole Agents, Orange County DRC PM, Katarina Dressler, and Area Manager of the Southern CA and NV area, Sara Woehler. PM Yadira DeSantiago informed the staff members of the true meaning behind the forum. Supervising CM, Crystal Chavez, provided each staff member with a framed picture signed by both participants and Parole Agents thanking them for their hard work. Ms. Chavez then presented a participation award and a small token of appreciation to the Client Services Specialists Brandon Bonds, Martin Dinh, Marisela Ibarra and Daniel Sanchez, Substance Abuse Therapist Brenda Crouther, and PM Yadira DeSantiago. The PM then presented awards and small tokens of appreciation to the following CMs: Mayra Aguilar, Rubicela Gonzalez-Lopez and Gabriel Saucedo and Supervising CM, Crystal Chavez. Each staff member was acknowledged for their assistance in making the DRC what it is today.
